OTMed NZ Privacy Policy
_Last updated: 7 November 2025_
OTMed NZ Limited Partnership (“OTMed NZ”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website https://otmed.co.nz, email, phone, or in person.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. What Information We Collect
We may collect the following types of personal information:
Contact details: Name, email address, phone number, physical address.
Account information: Username, password, security questions.
Order details: Billing and shipping information, payment confirmation.
Health-related data: Therapy history, medical conditions, treatment outcomes (if shared during correspondence).
Website usage data: IP address, browser type, device information, pages visited, cookies.
Customer support interactions: Messages, feedback, and other communications.
2. How We Collect Information
We collect personal information:
Directly from you via forms, emails, phone calls, and other communications.
Automatically through cookies and analytics tools when you use our website.
From third-party services that support our operations (e.g. email hosting, website platforms).
3. Why We Collect Your Information
We use your personal information to:
Provide and deliver products and services.
Respond to inquiries and provide customer support.
Process payments and manage orders.
Improve our website and services.
Send marketing and promotional communications (with your consent).
Comply with legal and regulatory obligations.
Protect our business and users from fraud or misuse.
4. Sharing Your Information
We may share your personal information with:
Service providers who help us operate our business (e.g. IT support, couriers, payment processors).
Regulatory authorities when required by law.
Overseas providers (e.g. email or analytics platforms), where data may be stored or processed outside New Zealand.
We ensure that any third parties we work with are subject to appropriate confidentiality and data protection obligations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and usage.
Personalize your experience.
Deliver targeted advertising.
You can manage your cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.
6. Security and Data Retention
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes physical, electronic, and procedural safeguards.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of your information (subject to legal obligations).
Opt out of marketing communications.
To exercise these rights, please contact us using the details below.
8. Health Information
If we collect health-related data (e.g. therapy outcomes or medical history), we comply with the Health Information Privacy Code 2020, which sets additional standards for handling health information.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.
10. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
OTMed NZ Limited Partnership
8A Queensway, Three Kings, Auckland 1024, New Zealand
Phone: 09 391 4067
Email: info@otmed.co.nz
You can also learn more about your privacy rights at the https://www.privacy.org.nz.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.